Scholes, who has four season tickets, shared an anecdote about a fan who asked him for tickets. He joked that he had to call a tout to help the fan, but acknowledged that this was not the ideal solution. The issue, according to Scholes, is that the club has become disconnected from its roots and the values that made it successful.

Butt added that he had a similar experience when he tried to resolve an issue with his tickets. When he called the club to speak to someone about the problem, the staff member on the phone did not recognize his name, despite his association with the club. This incident highlights the problems with the club's communication and customer service.

Scholes also expressed his concern that the club has lost its identity and the values that made it great. He believes that the club needs to reconnect with its fans and its history to regain its former glory.

Overall, the comments from Butt and Scholes highlight the need for Manchester United to address its ticketing issues and reconnect with its fans and its roots.